|" After months of searching for a loft bed, for my daughter, I decided to buy a bunk bed from the Mill Stores, and make it what we wanted. Quality product, quality price! Thank you Mill Stores. "|
|" We were forced to move to Maryland in 2008 per military orders given to my husband. He's from Mass and I was born and raised in NH. You have no idea how much we hate living in Baltimore! Shopping is a nightmare with the outrageous prices and such poor selections. You just can't find the quality, honestly made products from our native homes up north.|
We traveled home for Christmas this past year and of course, visited the Mill Stores. Not only were the products I've been dreaming of available... they were on-sale! We ended up renting a U-haul trailor to get all we bought back to Maryland. My husband and I hope that someday we can get back home to where we belong... near your stores! Keep doing what you're doing! With much satisfaction,
| ||Shannon and Carl|
|" We recently refinished our basement, and combined the Oak Media Center with a couple of Wall Units 33-1683. The units worked out very nicely, and are a perfect size for our 40" Sony Home Theater System. The kids love their new space, and Dad has enjoyed many ball games in the Family Room. "|
| ||The Quinn Family|
|" I was in your South Portland, Maine store over the weekend and I had the pleasure of doing business with some of the nicest people, especially the Store Manager, (Stephanie or Jennifer, I can't remember which name it was). I just wanted to let you know what a pleasure it was to do business with all the people in that store. For five years, I have been slowly purchasing pieces for my Maine home and going there was then and still is now such a pleasure.
|" My kitchen was recently done over, using mostly all Mill Store products. (I wish you carried unfinished cabinets too!) We purchased an island table and 2 pantry cabinets (one with all doors, and the other with just a shelf to display my cookbooks, TV, etc.) We stained them in an olive green, and they look outstanding!! I love these pieces, and we receive many compliments. In addition, we purchased the stools in black, as a nice accent; from Mill Stores as well! I love your store, and am forever in there purchasing items. "|
|" On a recent trip to your Canton store, I have to commend the friendliness, knowledge and right-at-home feel that your employees showed me...not only is your inventory and entire store outstanding, your employees, esp Matt were more than helpful, but very polite and happy to assist me. If only all stores had employees as wonderful as this young man, MATT made me feel as welcome and at ease! I will be a customer for a long, long time.THANK YOU "|
|" I have made several purchases at the Canton, Mass store over the past month, and the staff has been wonderful - from helping us pick the right stain, to delivering the finished product quickly. It's been a pleasure to do business there, and the furniture looks beautiful in our new basement. "|
|" I frequent your Canton store as it is always clean, neat, well set up and has an abundance of items to choose from. The personnel are well informed, courteous, and happy and smiling...they make me feel like family. Canton is definitely my number one pick to shop at. Keep the good work up, and keep on smiling! Thank you. "|
|" I just want to let you know that the Mill Store in Canton took care of my needs regarding the pieces I needed for my Wishing well. Kudos to Henry L. for making sure that my problem was solved. He should be commended for his effort. "|
| ||Sheldon C.|
I recently purchased a wall unit through your Canton store. I wanted to comment on the service the staff provided. It was excellent. Starting with the gentleman who helped us with choosing the wall unit. He could not have been more helpful. The staff, and I cannot remember all their names, I know one was Nicole. Whoever answered the phone when I did call answered all my questions, with a wonderful attitude. Because of the service we received I will return, and I have told many people about the great service. So way to go Mill store. Consider your company lucky that you have such a great staff. "
|" I purchased two unpainted highchairs today and had the most pleasant experience at the store. The girls at the counter were extremely helpful, honored my coupons making for a subtantial savings and even took the chairs out to my car. Special Kudos to Nicki at the Cobbs Corner Shop. She was great. "|
|" I had a wonderful experience at the Canton store with Roy. He really went beyond basic customer service to make sure I got the exact product I wanted. From getting my daughter balloons to making sure I had the perfect stain color and finish. He was a joy to work with and I would highly recommend your store to everyone. THANK YOU ROY! "|
| ||Sigalle R.|
|" Rick and Paul from W. Yarmouth & Harwich stores helped me install my shelves on a 70" buffet that I was having trouble with. I love my new piece and really appreciated all their prompt help and follow-up on this to make my piece really great! Thanks to both of them for their help & commitment. "|
| ||Roberta F.|
|Cape Cod, MA|
|" It is with pleasure to tell you that my family has been shopping at the Mill Store on Cape Cod for 20 years. We have purchased bedroom, living room and outdoor furniture. I think this has added up to close to 30 pieces of furniture. We have very pleased with all the items we have purchased at the Mill Store. The staff has been very helpful and friendly over the past 20 years. Each time we vacation on Cape Cod we include a stop at the Mill Store to check out the furniture and we have great memories from past years. Thank you for your time. |
|Cape Cod, MA|
|" My wife and I wanted to let you know of our experience with The Mill Store in North Kingstown, RI. We were looking for custom built shelving and storage for a remodeling job in our home. After reviewing very expensive estimates from several reputable carpenters, we visited your store. From the outset, Mr. Brian Lawrence and his staff greeted us warmly and worked with us patiently on a number of designs.
Thanks to Brian and his staff, you have a very pleased customer and convert to “The Mill Store shopping experience!”
| ||Ron and Maureen|
|" I recentlly visited your N.Kingstown, R.I. store #018A, to look for a T V stand. I've been there several times for other things and have made purchases in the past. On this visit I actually did not expect to find the size and stained color of what I wanted. I had the nicest young man, I believe his name was John D., assisting me and my husband. He was very knowledgable about the manufactureres, the types of wood and the stains. I had him open a box that was on the display floor. I had found exactly what I was looking for, size and color of the stain. Oh yes, I must tell you that he was very patient and calm with me, as I went back and forth checking and rechecking all that was offered. I am mailing this to you, because I feel that the man that waited on us should be commended. He is truly outstanding in his work and an assest to your company. Just to let you know the TV Cart I purchased is item#45-75839HG 27h 39w 17d. It's absolutely perfect and goes extremely well with my decor. Many thanks for outstanding craftmanship. |
| ||Pauline K.|
|" I wanted to take a few moments and tell you about my experience in your Stratham NH store. Normally I go to your Nashua location however they were out of the wood trucks that I was looking for. After a phone call I found that the Stratham store had several. We drove over and found what we were looking for within a few minutes. Since it was a 45 minute ride I decided we would stroll around for a bit. |
Norman found us looking at the childrens tables and chairs. He was so very friendly as well as very knowledgable about the different woods used to make the various tables. I didn't have time to draw up a contract today however after talking with Norman I will definitely be going back to your Stratham store to order out furniture.
Please let his manager know that because of him they have a new customer! "
| ||Laurel G.|
|" I live in East Hartford, CT and I just visited your Manchester, CT store. I would like to tell you that the employees are outstanding and very helpful. One employee named Jonathan Luley was outstanding. He took time to explain everything to me. So I bought a desk, and I was very pleased with it. I am now looking into buying a picnic table. Please let the staff, at the Manchester, CT store know - GREAT JOB!!! "|
|East Hartford, Connecticut|
|" Roberta and Harry helped us find the prefect table to match our chairs. The finish matched perfectly and you would never know the table and chairs did not come as a set. We also purchased a hutch and the finish was exact and we are enjoying the set in our new beach home. Thank you Roberta and Harry for a great price, making it easy for us and going the extra mile to make my Dad happy too! "|
| ||Kristy H.|
|" We bought and finished a dresser and a nightstand from the Mill Stores. We are so happy with the quality of the furniture, and with the way that it came out, that we plan to complete our bedroom set, by adding another dresser and nightstand, as well as the head and foot boards, for our bed. "|
| ||Kerri and Chris|
|" Just wanted to comment on the excellent service I received from your Dennis Port location. In particular, a young man named Patrick. When a particular chair was not in stock at their location he took the time to locate one in the Harwich store. When I called later saying I would not be able to pick it up before they closed the next day, he offered to pick it up and bring it to the Dennis Port store. I was able to pick it up the next day where the rest of the staff was eager to help. I love the chairs and will be returning soon! "|
|" We were looking for a very specific item (child’s Adirondack Chair), and she went out of her way to make this less than $10 (after discount) sale happen. She was very pleasant throughout our entire visit to the store, made several phone calls on behalf of what we were looking to purchase, and finally was able to arrange for us to leave the store with the item that we wished to purchase. |
|" : Recently we bought cupolas and a weathervane at th West Harwich Mill Store. We visited the store twice while deciding which items to purchase. Kevin F assisted us at each visit. He went out of his way to assist us in our selection and to be sure we had the proper fit for the weathervane. He was extremely helpful and polite. He made our experience at the Mill Store very pleasant. We hope you will acknowledge Kevin F for a job well done. Thank you. |
| ||Ron and Barbara S.|
|" I just wanted to drop a quick note of thanks for the excellent service that I received from Donna from the Harwich store. She was extremely helpful to me in contacting and arranging for your installation company to schedule and install the shed that we purchased. We love the shed. Thanks to Donna for providing excellent customer service in a very timely manner! "|
|" I have been scoping out the emails that I receive from Mill Stores for a while now, in pursuit of the perfect dining room table and chairs. I happened to be in the Rhode Island area over the weekend and decided to stop in to the North Kingstown, RI location. As soon as I walked in the door I was greeted by a gentleman by the name of Brian, who was not only professional, but friendly and humorous. Making such a big purchase/commitment I, of course, had many questions. |
Brian, Jim and Dave were all very professional, friendly and quite knowledgeable regarding the products that Mill Stores offers. Which, if you've never been to the North Kingstown store, there is quite a large area with a vast amount of various products. I couldn't be happier with not only the set that I chose, but the wonderful customer service I received there. "
|" To whom it may concern: I thought it was important to let you know about the outstanding service I received over the last month from the employees and manager, Bryan at your store in North Kingstown, Rhode Island.|
All the employees were more than helpful and courteous. And I believe that this level of service came from the example of the manager, Bryan. He went out of his way, spending many hours with me while I toiled over what exactly I wanted to purchase. He gave me advice, options and lots of patience! I ended up returning the first purchase which he was very gracious about. When I had to special order another enetertainment center, it came in faster than promised and was then stained even faster than that.
I am more than pleased and have recommended your store to all my friends. I do plan to do more shopping there as the need arises.
My husband and I are both in the service business and know how important it is when selling a product. You have the best in your staff at the North Kingstown store. We appreciated it. "
|" We went to your store in Stratham, N.H. today and bought a garden bench. I was pleasantly surprised, in this world of "big box" stores....to find when we entered the store and started looking around, there were a couple of older gentleman who were very friendly and helpful to assist us. I am so conditioned to there never being any help in retail stores,it was nice to see somebody still values old-fashioned service! It was also very nice to be able to buy the bench already assembled. We had been looking at one on Wal- Marts' website and the customer reviews said it was a headache to put together.We took the bench and bought it and drove off with the bench in the pickup....wow! Cool! Just wanted to tell you it was a very satisfactory purchase.|
|" I recently went to the Malden store and purchased (2) 30" Isabella chairs. When I brought them home we realized they were too high. I called the Stratham store and asked about the 24". I'm almost positive the person I spoke to was Vickie. She was extremely helpful and very sincere in her efforts to help me find the smaller size chairs at another store in your system. She represented your company in an extremely outstanding and professional manner and your company should feel very fortunate to have such a great employee! |
| ||Don C.|
|" I stopped by the store in Malden on Sunday for a chair and some finishing supplies and was hugely impressed. Lon, the finishing guy, was extremely knowledgeable and helpful, and other man working whose name I unfortunately missed was also. It was great to find people who know so much about what they do, I'll certainly be back! "|
| ||Andrew M.|
|" I recently made a purchase at the Malden store. Dennis went above and beyond to be helpful. I would highly recommend this store. Thank you "|
| ||Chris H.|
|" I recently made a purchase at the Malden store. Dennis went above and beyond to be helpful. I would highly recommend this store. Thank you "|
| ||Chris H.|
|" Your store is great! We have dining room table and chairs, Island table, two bar stools. Buffet. We are planing to buy three more pieces soon. We shop in the Malden Store. "|
| ||Jim & Sandy|
|" "First I would like to say that I am a very difficult person to please and I was wowed at your Manchester store the other day. The effort made by your staff was appreciated and welcomed. First of all you guys had a great selection to choose from and a very clean store. The umbrella display when I walked in really caught my eye! I will definitely be back this week to meet with John, he did a great job selling me on this outdoor wood. Very happy and will be back soon! |
| ||Corey W|
|" In the last 4 months, we've purchased 3 items from the Mill Store in Manchester, CT. The service was terrific and the staff, particulary Jonathan L., provided excellent customer service. Thank you for a great experience and we would recommend your store to anyone looking for a good value in wood furniture.|
|" I needed to express my gratitude for some great service I received at your store in manchester today. I was greeted as soon as I walked through the doors! I must say I just absolutely love the smell of the unfinished wood, its so great! I was very pleased with how eager the staff was to help me. I was looking for a piece for my kitchen and Johnathan answered all of my questions and even showed me how I could get exactly the size I wanted and at what price through the custom department. He was super patient and was very knowledgeable. "|
| ||Mary S.|
|" What a fantastic time I had at your manchester store! It is so nice to go to a store like yours where I can see how heartfelt and genuine the service is. I can tell your staff really stands behind the furniture you have to offer and it shows. The service was like nothing I would ever receive at a big corporate type store. That is why I feel I can trust this will be money well spent. I am coming back this weekend with my husband and he is bringing his trailer. We have two rooms in our house that we are remodeling. I am so excited! Everything I have been researching the past three months is more than double the price of what I have seen at your store. I was told there was a finishing seminar tonight and if I can get a babysitter I will be there for sure! Your store is the best! Yaay! |
| ||Joselyn H.|
|" We just bought two end tables last weekend and the finishing supplies. I am so impressed with the quality of the tables and the wood. Also the “gel-like” stain is incredible to work with. I paid $99 each for these two tables and they are far nicer than the $300+ tables I saw in the stores. I’ve purchased many items from your store and I am rarely dissappointed! "|
| ||Nancy D.|
|" Hi, I wanted to let you know that I have had such great experiences with the Manchester, CT Mill Store. Everyone is always helpful, attentive, and knowledgeable. Thanks a lot for the great experiences! "|
|" I would just like to take a moment to say what a great employee you have with "Dee" in your Manchester CT. store.|
She is friendly, knowledgeable and goes the extra mile. Its nice to have someone like her to help with a purchase.
Congratulate her on a great job.
|" I want to thank Susan in your Manchester Store. She helped my husband and I with a huge project. She was thoughtful, a true professional and we liked her personality. She is an asset to your company!!! "|
| ||Christina & Stephen M|
My family and I had a marvelous time at the Connecticut store. We were thrilled to see so many options and so much made in America! It was great to work with Ron. He was very patient and a nice guy. We will be back! "
| ||Anabelle M.|
|" Hi I just wanted to tell you how happy I am with the service I received from your Manchester, CT store. My husband and I bought and stained a large wardrobe cabinet. Thank You so much! "|
| ||Amber G.|
|" I had custom wall units made thru your store in Manchester,CT. It was by far the best purchasing experience I have experienced in years. I dealt with Jon and he helped me think thru my design, met the dates he committed to and was just great to deal with since he was always available. Other employees in the store were also pleasant and responsive and helpful. I will definitely consider Mill stores for future needs. "|
| ||Anne G|
|" Over 10 years ago we purchased an oak armoire for our daughter from your Manchester CT store. Since then our daughter had it refinished for her daughter. Thanks...It has made a precious heirloom.|
| ||Diane P.|
|" Wanted to drop a quick note to let you know I had a great experience in your Manchester, CT store earlier today. Susan, greeted me at the door and spent a goodly amount of time with me, discussing the tables, "parawood," staining options, shipping, etc. She is terrific. Thank you for a great shopping experience. "|
|" I had an excellent experience today at the Manchester Mill Store. First, Jennifer on the phone helped immediately to confirm that you had the desk in stock that I saw on the website. At the store, Derek did an excellent job of helping me locate the correct desk, answer my questions and address my concerns about the quality. I was very impressed and will definately come back. "|
|" I am sending 3 pictures of items, that I have purchased at your Plymouth store. The first is a corner TV cabinet, second is a coffee table, and third is a pair of youth chairs, for my grandchildren. I finished them myself, and was very pleased with the finished pieces. "|
|" I just wanted to send a note thanking Harry and Pete Fitzgerald, from the Canton store, for coming out to my home in Milton, and repairing my kids' swing set. Pete spent several hours replacing the parts, and came back a second time to finish up. I can't thank you enough for going above and beyond the manufacturer's warranty. We are really appreciative, and will always come back to the Mill Stores for that reason! "|
| ||The Morris Family|
|" I spent $10,000 at your N Kingstown store in the last 2 months furnishing a house I just bought. Bryan is the store manager and is the reason I spent so much. Through his fantastic personality, I felt like I trusted him and what he was telling me about your products. He was knowledgeable, personable and enjoyable. I frankly think that this man could sell anything to anyone. I got the sense that I have known him for years although I just met him. |
You are very lucky to have this talented manager in your store representing The Mill Store. I have been back twice since my 1st visit in May.
| ||Joanne A.|
|N. Kingstown, RI|
|" I am writing to congratulate you on your remarkable staff at the North Kingstown, RI store. My husband and I went shopping for a swing set for our son's third birthday on Sat June 23. Your staff was very accommodating toward us, assisting us in deciding which swing set would be best for us. They even went the extra mile, making a phone call to the company who will be coming to our house to assemble the swing set to ensure it will be delivered prior to our son's birthday party on July 4. I wish I could remember everyone's names who helped us that afternoon, but unfortunately I can only recall Eric and Brian. But please inform the store of the outstanding staff they have. Thanks to them I will be making future purchases at The Mill Stores. "|
| ||Mackenzie W.|
|N. Kingstown, RI|
|" Just wanted to drop a line to say how happy I am with the service and help I received at your store in North kingstown, RI, the manager,Brian, was very helpful. Very Happy with my furniture, even the delivery guys were great!!!! Thanks again! "|
| ||Kerri N.|
|N. Kingstown, RI|
|" Hi, I just wanted to let someone know of the fun experience I had shopping at your store in Nashua this weekend. Everyone was so helpful. You don't get this sort of service nowadays. Bill and Luke really were very helpful in helping me pick out and understand your finishing process. You can tell they enjoy what they do and were very patient with me as I think I changed my mind 4 or 5 times. I left the with a smile and I would highly recommend your store to all my friends. Thanks again for a fun time. "|
|" Just wanted to drop you a note to tell you about the wonderful experience I had in the Nashua NH store. 'Locke' was patient, knowledgeable and went out of his way to help me with the dining table and chair set w purchased. Mike, the manager, was helpful as well. We look forward to furnishing our home with more pieces from your store in the years to come. "|
|" Great experience at Mill Store in Nashua, NH!! Bill (the manager) was VERY helpful, and has great customer service! The rest of the staff is friendly and helpful as well! Couldn't be happier, will DEFINITELY shop there again! "|
| ||Kerry M.|
We love Mill Stores. They have some great prices on unfinished furniture. They also have a good selection of wood crafts. My daughter and I love doing crafts so it's a great place to get those gifts! "
|" I recently purchased a new table, bar, patio furniture and picnic table from the Nashua Mill Store. I want to thank you for the quality work and service I received during the process. Ken the sales associate made the process a pleasant experience and took the time to steer us in the right direction with our purchases. The delivery team did an excellent job of placing the pieces where they needed to be considering the amount of furniture that was delivered. I will recommend the Mill Store in the future to our friends and family, and I will also recommend seeing Ken when they do because of his professionalism and expertise.|
Love it here! Have bought every one of my kitchen chairs and stools here. Our computer desk is also from here. Great deals. You can get them unfinished or pay extra for them to be done to your liking. "
|" I've been a loyal Millstores customer since I moved to Nashua 2 years ago. I'm loyal because of the people that work there and the high quality products. I'm so very impressed with the Millstores. Just this weekend I went in again looking for some bookshelves and a table and Ken (who is always unbelievable) and Mike were right on it. VERY helpful and a pleasure to work with. Friendly, helpful, courteous, knowledgeable and honest is how I would describe the folks in Nashua. I recommend the Millstores to all my friends and family and everyone is always very pleased. "|
|" I just wanted to let you know about the wonderful experience that I had in your Nashua, NH store. I was talking to your associate Justin, who was very polite, and I asked some odd questions about a bedframe (my toddler has Austim and has some unusual needs)and when he could not help me, he did not just blow me off, come up with some simple answer or simply say 'I don't know', he went and got a manager named, Locke. |
Not only did Locke spend several minutes talking to me on Friday, but spent more time with me yesterday when I came back with my husband and son. He was amazing. We are heading back not only to buy a bunkbed set, but we'll be back to buy a king size bedframe in the near future for my husband's and my room. It is unusal to have salespeople who are so helpful and who don't do the heavy-handed sales routine. Thank you so much for not only great products, but having such kind, helpful employees. "
| ||Samantha D.|
|" Locke, in the Nashua store, was very pleasant, helpful and took time with me. It was great customer service that is rarely seen these days! "|
| ||Kim C.|
|" All the furniture and shelving in our son’s bedroom is from the Mill Store.? Even the toy trucks, on the shelves, are from the Mill Stores. My husband and I finished everything. We have so many more things we finished from the Mill Stores, and hope to buy wall units for better storage, in my kids' playroom. "|
|North Dighton, MA|
|" Great service at the store in North Kingstown, RI. Everyone was very helpful and knowledgable about the products. They helped very much in the selection of some shelves for my children's playroom. Thank you! "|
|North Kingstown, RI|
|" I made a purchase at your North Kingstown, RI store today. I was very impressed with the friendliness and efficiency of your staff, especially Joshua D. He guided me through the process of having my items picked up by my granddaughter, Darelle, at your Plymouth, MA store where Darelle lives. He made the whole experience very simple and quick. Wanted you to know that your staff in RI is GREAT! "|
|North Kingstown, RI|
|" My husband and I recently bought 2 pieces from your North Kingstown, Rhode Island store. We just wanted to let you know what a great experience we had. Our sales person was Josh and he treated us like we were members of his own family. He was extremely knowledgeable and very polite. He definitely went above and beyond. We also dealt with Jim who was equally helpful. The customer service at this store was wonderful. We will definitely be recommending it to our friends. "|
|North Kingstown, RI|
|" I Recently purchased several chairs, the customer service was commendable, friendly and very helpful. "|
|North Kingstown, RI|
|" I love the entire team in the North Kingstown millstores everytime I'm in the store each and every associate is pleasant and friendly. "|
|North Kingstown, RI|
|" I just wanted to send a quick email to let you know about your North Kingston Mill Store. Their customer service is absolutely wonderful! I have been in a few times over the past few months and every time I have entered that store there is always someone there to quickly lend a hand. They are always pleasant and they are never pushy (which I love).It is nice to see the same faces every time I return. I have already purchased a hope chest and had it finished with this store and we are looking into moving soon and we will return to purchase furniture for our new home as well. "|
|North Kingstown, RI|
|" Just wanted to take a minute to let you know how pleased I was with my 4/20/11 visit to your N. Kingstown store. I was looking for adirondack chairs and found Josh D. very knowledgable and more than helpful. He was very familiar with your merchandise, showed me each option available and had me sit in each one to check for comfort.|
When I had made my selection and paid for my 2 new chairs, he carried them out to the car for me and managed to arrange them in the back so they fit and would not be banged around. He made the experience very easy and I look forward to doing business with your company again soon.
|North Kingstown, RI|
|" We recently purchased a finished TV stand at your RI store. The selection was better than any of the other furniture stores we had gone to. We intended on buying a piece to finish ourselves, but loved the finished one, and it was on sale! Your staff was fantastic. The man who helped us was new and was really great and knowledgeable, and we could tell he was enjoying his job. I'm sorry, but I don't remember his name. I have made purchases in your store before, and I love browsing. We will be back - Thank You! "|
| ||Linda N|
|North Kingstown, RI|
|" Just to let you know, the customer service at this store is OUTSTANDING! Every single employee (at least 5) that I have dealt with in the past week has been excellent. Good job! "|
|North Kingstown, RI|
|" My wife and I recently made a purchase from the North Kingstown store and I must say that every employee there said hello to us and offered us assistance. Amazing in this day and age of poor service. I hope management will say something kind to them because I/ we will send our business to this store exclusively in the future. Great job choosing your employees!|
|North Kingstown, RI|
|" I just wanted to say thanks to your sales person, Joshua D. in the North Kingstown, Rhode Island store for a excellent job. We had a very particular need and Josh was excellent in his customer service and product knowldge. |
| ||Rick A.|
|North Kingstown, RI|
|" Just a quick note to tell you how much we appreciate your response to our request. I was promptly contacted by your Harwich store (Paul I believe) who explained that they had a damaged chair with the parts I needed and offered me the parts at no charge! We have always liked your company and this is just the latest reason why.|
Thanks again. The chair is fixed and Paul was extremely helpful and pleasant. "
|" I bought the unfinished end tables, because I could not find oak storage end tables at any furniture store. I have received many compliments on them. "|
|" I am writing to let you know about a very wonderful Christmas shopping experience I had at two of your stores. I stopped into your Plymouth store looking for two porch rockers and was helped by a wonderful salesman whose name I did not (unfortunately) get, but he went out of his way to give me advice and help me find what I was looking for...once we determined what I needed was not at the Plymouth Store, he helped me contact the Canton store to get what I needed. He was so helpful and courteous giving me plenty of time even though he knew that I was not going to be able to make the purchase in Plymouth due to the fact that what I wanted was out of stock... |
The experience got even better from there...The person who helped me in Canton, Stephanie Myers, went out of her way to make sure that I got the items I wanted and had them put together for me in time for Christmas. Her attitude was so positive and helpful even though I called her multiple times with many questions about the size of the chairs...etc...I also want to comment on the young man in the Canton store who put the chairs together and helped me to put them in my car. I wish I got his name as he displayed the same, helpful, positive attitude as everyone I dealt with....Talk about the spirit of the season!!!!
I have told many people about my positive shopping experience at your stores and about your wonderful employees...I am now telling you that you are fortunate to have all three of these employees!
| ||Mary E|
|" My husband and I were in the Plymouth, MA store today and were helped by Chris. He was very nice and helpful. "|
|" Hello my name is Maria Swanson, the other day my husband and I visited your Plymouth store because we have recently renovated our kitchen/living room and are now in the process of looking for new kitchen tables, chairs , coffee tables and tv stands. While walking around we were approached by one of your employees named Brandon, he politely asked if there was any questions he could help us with so we explained our situation and he began showing us all the different styles of dinning tables, coffee tables, tv stands and so on as well as giving us the measurements for each. Brandon never rushed us or tried to push anything onto us, only giving suggestions after hearing our needs and likes. He also took the time to explain the steps it takes to finish an item and the how different types of wood would look with the same stain, he seemed to be very knowledgeable about what he was talking about. |
After answering all our questions and showing us all the products I felt bad since we were not ready to purchase anything that day and apologized since It felt like I robed him of a commission after being so helpful and patient with us. Brandon reassured us that it was perfectly ok and that he does not work on commission since he is a stock worker. After hearing that I felt compelled to write this email because spending time on us would not have benefited him but Brandon still took the time to help and it was a GREAT HELP!!
So because of him we will be purchasing our furniture from your store as well as recommending the mill store to others in the future. So I just want to say thank you for such a wonderful experience and you will be seeing us again very soon. "
| ||Maria H.|
|" From the moment we stepped on the property in Plymouth, there was someone offering to help us rather than sell us. You don't find that anywhere anymore. We had such an amazing experience we bought over 20 pieces of furniture and smiled all the way home. "|
| ||Dan & Silvia|
|" I shopped at the Plymouth Cordage store last night and arrived 5 minutes before closing. My goal was to price the Adirondack chairs, ponder my choices, and purchase a chair at a later date. A young man named Brandon introduced himself to me as I browsed in the yard. I apologized for beginning my shopping at 5 minutes before closing and he said, "Don't worry about it. We're still open - you have plenty of time." He noticed that I was comparing the Adirondack chairs and offered the pros and cons of each choice, including his knowledge of the different woods, the finishing options, year-round storage recommendations, how long the current price would be available, and his personal observations on the comfort of each option.|
First, at most stores I would be greeted with a warning that the store would be closing any moment, which was not my experience at your store. (I also noticed a couple enter the store after I did - they also received plenty of no-pressure attention from one of the floor staff.) Second, what a fine young man. Most men his age are not self-possessed enough to carry themselves so graciously, and often stockroom staff are not "front store staff" quality. Congratulations on a well-managed store, and on staff who are carefully selected and trained. Also, thanks for a lovely chair! I will be sharing my experience of your store with my friends and family. "
| ||Vicki O.|
|" In today's society, it is rare to leave a store with a genuine feeling of having experienced excellent customer service. For this reason, when an employee or store goes above and beyond expectations I believe the feat should be celebrated and recognized. |
My girlfriend Gina and I recently redecorated our kitchen/dining room in our Plymouth area home. After a $1,000+ purchase of patio furniture from the Mill Store in May of last year that left us completely satisfied, we headed straight back to the Plymouth location to pick up some barstools. Upon arrival, we were quickly greeted by several employees however thankfully they allowed us some space to browse without feeling pressured by sales people.
After looking around for a while, we picked out a stool but had several questions. This is the very moment Chris arrived to help us. He answered all of our questions and concerns pleasantly, politely, completely, and with a smile on his face. After he qualified the size stool we would need, he informed us the model we had picked out would work great. He informed us the items were in stock and that the Mill Store would even assemble them for us!
We expected the assembly to take at least a week or so, so you can imagine our surprise when we received a call the next morning saying the stools were ready for pickup. We were wowed and thrilled all at once. We have since picked up and brought the stools home. They fit perfectly and we really love them.
We would like to formally thank Chris and all of the Mill Store Plymouth employees for taking great care of us not once, but twice in a row. Job well done! We sincerely look forward to our next wonderful Mill Store experience!! "
|" I would like to thank one of the salespeople in your plymouth store and all I have is the first name of chris. He was very helpful when me and my mother were looking for a headboard to match the color of her old bedroom dresser. He was very helpful in trying to match a shade and the different types of wood. My mother was very happy with the match and it was a very pleasant experince in the store because I did not know were to start. So thanks again for all their help and making my mother's bedroom look so nice . "|
| ||Diane and Betty|
|" Just wanted to let you know that everyone in the Raynham store were very helpful today! Kudos to the Manager, Bob! Very helpful, friendly and extremely knowledgeable about products! Thanks! "|
| ||Mary C.|
|" I was recently shopping in the Raynham store and just wanted to say how fabulous James and Nicole were! They both answered my questions with a high level of knowledge. Showing me several color options, the whole time not pressuring me to make any decision that I didn't want to make. It was a thoroughly enjoyable experience and look forward to shopping there again in the near future! "|
|" I am in the process of moving things around in my house. I had been looking for an entertainment center that would accomodate a large TV. I looked everywhere locally and online. I came across your website and immediately saw just what I needed at a very reasonable price. I contacted the Raynham store and was told they didn't have that one in stock but would have one shipped from another store. Within a few days they called to say it had arrived. |
They put it all together & I was very pleased with how it looked. After contenplating moving it myself, I decided it would be a better idea to have it delivered. There was no problem with making the change at the last minute and within a few days it was delivered to my door. I am very pleased with the piece and overwhelmed with the friendly & quality service I received from all your staff. I couldn't have been more satisfied with the experience. From now on you will be my first stop when looking for furniture.
I have also highly recommended you to several friends. Keep up the good work, you are truly awesome!
A dedicated customer, Janet-Taunton, MA "
| ||Janet G|
|" My wife and daughter finished a new entertainment center recently. It took them just a couple of days. I think it came out terrific, and buying it unfinished saved us a bundle on a quality piece of furniture! Love your stores! Thanks. "|
|" I just wanted to know that the three pieces that we purchased from your shop recently arrived yesterday and we are delighted with how they look! The kitchen island is gorgeous - the desk and TV stand equally wonderful. Thank you so much. I would like to commend the two gentlemen who delivered the furniture yesterday. Not only was it quite cold in the morning but our elevator was shut down for servicing so they had to carry everything up to the fourth floor!!! They did a great job and they should be commended. We hope to business with you in the again future. "|
| ||Karen & Brian|
|" Although we have often purchased outdoor furniture & window boxes from the Mill Store. We had searched, unsuccessfully, for a quality bed frame in solid wood at the surrounding stores. Then we decided to check the Mill Store and we were pleasantly surprised at the Special Order selection from Woodcraft Industry. Our GORGEOUS solid oak bed came in on time & we were able to have your store stain it to match an existing dresser. The whole process was quick and easy, and now we have exactly what we wanted! We are spreading the word- Thank you for making high quality furniture available. |
| ||Jim & Marie D.|
|" Bought some mulch from your scarb. location! Clerks were great and carried it out to my element. They were nice workers and all smiles :) I appreciate when I see a worker go the extra mile ;) love the mulch and thank you "|
| ||Victoria E.|
|" Today, May 15, I telephoned your store at Stratham, nh, and spoke w/your representative "Vicki" regarding bookcases. Vicki assiduously responded to my inquiries, even going to the area of bookcases and measuring them. When we arrived at the store she had the bookcase to be viewed by us. We decided it was not what we wanted. Not to be deterred, Vicki recommended other bookshelves, one that met our requirements. After we paid, she carried out the item to our auto and placed it in our trunk. Her courteous and professional attitude was the epitome of an employee who represents the best of her employer and genuine desire to meet the needs of the customer. "|
| ||Harry M.|
|" I went to mill stores to get a tv stand. I went back for a couple of bookcases and got a jelly cabinet for the kitchen. I'll be back for more. Great products and friendly professional people. "|
| ||John R.|
|Sent by email|
I wanted to thank you again for all of the information you gave me on Tuesday about the bat house. It is at the perfect height in my tree like you suggested and I filled the slats with a little peanut butter and hung a banana next to the house. Great suggestions by the way! My kids absolutely love it. My son is doing a project in school about that now, so cute. Now my neighbor wants a couple for her yard. We will be over this weekend to see you. She is looking to get a kitchen island too, so we will see you soon.
Your cashier Ashlay was very nice too. Wish I lived closer to your store, I would be there everyday! "
| ||Wendy V|
|sent by email|
|" Thank You! A few days ago, I wrote in to your customer service department to request a copy of lost instructions for a bunkbed I bought a while ago. Thanks so much for your quick response! I was able to pick up the hardware and the instructions all at one time. You guys are the best! Again, Many thanks! "|
|Sent by email|
|" I have bought many items from your store and have loved everyone of them - including the simple paper towel holder that we have had for 22 yrs! "|
|sent by email |
|" For many years, I have been shopping at your Dennisport location. In fact, when I was a kid I went miniature golfing with my family, and always went shopping in the funky looking building remember the Quoddy moccasins? Penny candy? Silly knotty pine knick-knacks? (who over 45 doesn't remember the novelty dog house with the hooks my brother was always in the dog house!) I have a seasonal cottage there, and the Mill Stores, along with a trip to Benny 's, is always on my spring list. The golf course is still beautiful. Nothing on the cape compares to it. |
Over the years, the selection and quality is still there. I cannot begin to tell you how much I buy there every year. It may be as small as a quart of paint, or a stencil; sometimes it is furniture. (I am there many times over the season) no matter what it is, I get the same quality service that my parents got back in the 60 's. The store has always been run well. It is well staffed, and the staff has always gone out of their way to help me, and other customers. It is a nice balance of leaving you alone to decide (I hate a pushy clerk) to helping you out to the car. I do not want to single anyone out, because I believe everyone in that store is equally helpful. Here is an example of good service.
This past Wednesday, I was in the Dennisport Store, and I bought 2 window boxes. The clerk asked me if I needed brackets to go with them. I already had some, so I said no. (but, good suggestion - good sales pitch!) He wanted to help me to my car, but I was fine. When I got to my cottage, I had bought the wrong size too small. Plus the brackets I had were rusting. Back I went (I HATE returning things!) I was greeted by Bob, (another sales clerk), no hassle returning them. In fact, I needed 3 window boxes, he fussed through the selection, as if he were picking them out for himself! I liked that a lot! I ended up getting 4 wooden brackets; it was not a huge sale, but I was treated like I bought hundreds of dollars worth of merchandise! Bob wanted to help me to my car again; I declined, but it was nice he offered.
Lately, at other assorted stores, I get asked to call an 800 number, to give a survey. In return, I can win a prize. My motivation here is to tell the powers that be you have great associates in your Dennisport Store. It is good old fashion customer service; sensible, courteous, well informed... I thought they should be singled out. The silly novelty gifts from my childhood are gone, but the great service from years ago is still there. Nice job everyone! "
|Sent by email|
|" I just wanted to thank Jim and others at the Malden store for being really helpful with purchasing items and taking special considerations for my orders. "|
|Sent by email|
|" We recently purchased a stained tv stand which compliment our new living room set beautifully. The compliments that we've received are overwhelming. Thank you so much for a wonderful product. Will visit again soon. "|
| ||The Howe and Fitzgibbon Household|
|Sent by email|
|" We just picked up our new hardwood TV stand yesterday (on sale in the current flyer). Since I bought it in anticipation of replacing an older TV with a new widescreen LCD TV (and needing a new entertainment center solution), it is currently parked in my kitchen, where today it saw excellent service as a buffet server. NICE! "|
|Sent by email|
|" I saw a dining set in an upscale furniture store, but it was way out of my budget. A friend told me to go to the Mill Store. When I visited the store in Plymouth, I found chairs that were very similar in style and color. "Phil" helped me match the color for the table exactly. My new set was delivered a few days ago, and it is beautiful! For about 20% of the cost of the upscale set, (and this includes tax and delivery!) I couldn't be happier. "|
|Sent by email|
|" Love this store. Anytime I need anything I come here. I painted your doll furniture for my grandaughter 3 years ago. The quality is amazing and she is still playing with it. I will be coming back to buy more. "|
|Sent by email|
|" Many things impress me about this store. First, the employees are courteous and competent. Second is the quality of your products - outstanding. Third is the terrific selection you offer. You can't make my experience better; keep doing what you're doing! Bravo! "|
|sent by email|
|" I have decided to purchase my Nursey furniture from the Millstores for one simple reason- the Changing Table/ Dresser my mom bought for me when I was a baby is still being used in her house! I am 26 years old! Not many companies can say that their furniture lasts that long!
|Sent by email|
|" Good morning, my home has many pieces from the Mill Store. They make me feel "right at home". Love your store!!! "|
|Sent by email|
|" Robert is such a wonderful young salesman. He was very helpful today. I will most definitely be back again soon! Keep up the good work!|
| ||Cindy A.|
|Sent Via Email|
|" We LOVE the Mill Store! We have purchased many items, and are sending pictures of a few of our favorites. Everyone that comes into our home thinks they are beautiful. Thank you. "|
|South Portland, ME|
|" I was looking for shelving, for an unusual space, and purchased one of your four foot oak units. I stained it to match the surrounding cabinets, and it became additional storage in a very small kitchen. The bookcase tucks behind a cabinet, and rests on a shelf below it. It was the perfect fit for the space, good quality, and took the stain to match the cabinets well. "|
|South Windsor, CT|
|" I just adore your store in Stratham, NH. It's actually therapeutic for me to visit there as I find it so relaxing that I take my time to "mill" about till my hearts content. I don't think I've ever been out of there in less than an hour and a half and often I'm there a lot longer. What makes it so easy to stay so long is your staff who are always warm, friendly, and approachable. They're busy at times, but all stop by to see if there's anything they can help me with and never with slaes pressure. Up till now I've always finished our purchases myself (bunk beds, colonial bar stools, dressers, accessories, toys and crafts, etc); but time and physical limitations have me planning on lettng your finishers do my soon to be purchased dining room table and chairs. |
Dave,Vickie and oh my goodness I've forgotten the other gentlemans name, answered sooooo many questions for me as I tried to finalize my decisions on which pieces and finishes I would select. You can just tell they love their jobs and they love the furniture they have to offer and they sing praises to their finishes, both old and new. I'm very glad that your company is selective about the floor staff you hire. GREAT JOB EVERYONE! I'll write back once my furniture is completed and in my home. Thank you all. "
| ||Janet D|
|" A quick cosmetic re-do of our guest bathroom in Oct quickly turned into a major project with many complications, as often happens. I was up against a deadline for the plumber's arrival in 2 days! |
I had already purchased and returned 3 ready-made vanities from the big box stores. I called the Stratham, NH store and spoke w/Vicki, who checked and located the one oak vanity left!She helpfully and graciously took the measurements for me and I was on my way the 25 miles or so to the store! Once there, she and Norman were so pleasant and helpful with looking it over, adjusting the the doors, and matching our existing stain.
Norman spent considerable time and effort helping me get it loaded & secured in my Corolla-no easy feat but he persisted cheerfully and it made it home without a scratch. If these two employees had not gone out of their way and been so pleasant & helpful, this story would not havae had a good ending!
They made a huge impression on me and I will definitely think of them and Mill Stores for my next project!! "
|" After spending no less than 8 hours on line trying to come up with a pantry design through other retailers, I went to your store in Stratham, NH yesterday. Phil Y. was my sales associate and he was instrumental in helping me piece together what I was looking for. Phil was very knowledgeable about your inventory, the wood types and overall design for my project. I left your store completely satisfied (and relieved!) to have purchased such great quality with someone who truly knew what he was selling. On a scale of 1-10, I would give this experience an 11. Kudos to Phil and a great store. "|
|" Hello, I have been dealing with Vicki at the Stratham, NH store. Her help, attitude and eagerness to assist me has been exemplary. I have always been pleased with the Mill Store employees. Vicki outshines even your other helpful employees. Vicki's very engaging style, hard work on my behalf and reasonableness represents your company with an unusual yet needed customer service style. "|
| ||Carol A.|
I have just bought all brand new items to furnish my new apartment. The Mill store in Stratham, New Hampshire is fantastic. They treated me well. I have just purchased a new dinette set and entertainment unit. "
|" We bought a set of patio furniture from the Mill Store in Stratham, NH in August. We live in Abbot , ME and were going to be in the Southern NH area for the weekend of August 20th. I called the store and spoke to Vicki. There were quite a few pieces that we liked on- line. Vicki was extremely helpful in answering questions and put aside the pieces we were interested in so that it would be quick and easy for us to pick up on our way home. She was extremely upbeat and when we met her it was as if we had a friend at your store. We are so happy with our purchases and have received so many compliments on it and our new deck. I would like for you to thank Vicki for all the help she gave us. It was such a pleasure doing business with your company. We have bought several pieces from your store in Stratham and Scarborough but this was the best experience we ever had.
| ||Mary and Bob M.|
|" I was in your Stratham location the other day to look at a couple of chairs that I would need for my new house. As I walked in the door I was greeted by this nice young lady named Ashley and she helped me find the chairs I needed. She had no problem answering the questions I had and she helped me a lot with my decision making by supplying me with all the information I needed to find the right chairs for my home. I enjoy the Mill Stores environment and plan on returning. "|
|" I called the Stratham store today seeking help in finding a simple, unadorned stool for sitting on while cleaning my refrigerator...especially the lower shelves. Vicki answered the phone and in the short while we conversed, she did a superb job, really, of providing excellent customer service. She was upbeat, knew "her stuff," had a great sense of humor and was professional. When a customer calls in, he expects follow-through and courtesy. Vicki was an exemplar of those qualities. Thanks for hiring her. "|
| ||Gary D.|
|" I want to give a sincere "thank you" to Adam Hogrefe at the Stratham NH store. I am extremely pleased with his customer service and will be looking to Mill Stores for further home furnishings. Well done! "|
My husband and I have been to this store many times and always enjoy the experience. We've purchased several items and have always been pleased with the quality and prices. "
|" Dear Editor:|
In this time of hustle and bustle, I just wanted to tell you about a good Samaritan who works in your community who went out of his way to make a little girl's belief in Santa last. After spending hours on the phone calling every place imaginable, I happened upon Bob at Mill Store in Plymouth.
Of course he didn't have a wishing well. Of course he wouldn't have one until Spring. But that's where the conversation veered from so many others I had already had that day. He said,"Let me check around and see what I can do." I was speechless. He took my number, but I honestly didn't expect to hear from him again. After all, he's a busy guy and this wasn't his problem. But I did hear from him. Several times. In fact, he took my daughter's story up his chain of command all the way to the manufacturer and somehow convinced them to build one, just one, especially for my daughter.
So when you're feeling like the season is drowning you in the bustle and chores, take a moment and smile because there really are wonderful people in the world. One of them is named Bob. "
|Submitted to Old Colony Memorial and Plymouth Bulletin Newspapers|
|" I'm not sure of her name, but I know she is one of the managers, at the Mill Stores. I wanted to thank her for bringing a picnic table to my house for me! She knew the car I had wasn't safe/strong enough to get it home, and really cared about our safety. She took time out of her day to help us, and we really appreciate her genuine gesture. We love our table, and will definitely be back for other things. "|
| ||The Millers|
|" I have ordered by delivery in the past and was happy I was able to, because I lived in MA and always went to your Malden store for large and small items to paint. Great Customer service! I was pleased when I rec'd some cubes I odered delivered to me in Vermont. "|
| ||Rose I.|
|" Just wanted to give some feed back on the 2 desks we bought for our grandchildren. They are wonderful! Well made, durable and you c an'e beat the price. We are thrilled we made the investment. They are the desk and chair set that has the lift top that comes in acasia or expresso finish. "|
| ||Kathy H.|
|" Hi, just writing to compliment the excellent service we received at your Route 101-A Nashua location, by the cashier Mike. He was very attentive while we were shopping, and provided us with immediate help at the register. Truly refreshing to have someone so eager to help! I hope you will let Mike know that customers still do appreciate great customer service; and a pleasant demeanor from the sales staff is also noticed! "|
| ||Jan Forest|
|" We purchased an oak table, 6 chairs, and a hutch at your store. After bringing them home, I wasn't sure my work would even compare to the work that you do every day. To our delight, the project came out beautifully! "|
|" We just want to express our appreciation to Peter, District Sales Manager, and Jess of the Westboro store for their outstanding, attentive customer service. When we called looking for a toddler chair that was out of stock (to match others we had previously purchased), Peter managed to secure them for us in timely fashion, while Jess in Westboro kept us informed of the order progress. Thank you so very much. Our granddaughter will be thrilled! "|
| ||Paula and David|
|" I want to take the time and tell you about the great employee you have in Kevin S. My husband and I had called the store in Westborough, Ma to ask if there were any cedar swings and the person said there were two (2) but when we got there they had all been sold (the two they told us about were on a truck inbound to the store but had not arrived yet). Given we had traveled over an hour to get there Kevin offered to deliver one to our home the next day ON HIS DAY OFF. |
Now if that is not customer service I don’t know what is. I have to say that it brought my respect for your store to a new level of appreciation. To instill that kind of dedication in an employee today is very impressive. I hope that you value and treat Kevin S. as one of your shining examples of Customer Service, dedication, and loyalty to the brand and his position with your organization "
| ||Adele M.|
|" Everyone at the Westboro store was friendly and professional. Cheryl was concerned about how the customer was treated and how to solve the problem. I have bought many items from The Mill Stores over the years. I am very pleased with the companies response. Kudos to Cheryl M. "|
| ||Cheryl F.|
|" I recently bought a pine server (14-309) from the Westborough MA store and had it finished with a stain. Jim, the salesperson, helped me pick out the Golden Oak stain so I could match the server to older furniture I already had. I just had the server delivered earlier this week, and I want to let you know: IT'S PERFECT!!! The stain matches the old furniture exactly. The finishing was also beautifully done. |
Several years ago I also purchased a tall oak 4-door glass/panel book case and had that finished, too. Also beautiful. This summer, I replaced my deck table with a teak table from the Mill Stores, which I also love. Over the years, I've bought a number of little things from the Mill stores because I think the selections, the price and the quality of the merchandise is great. I've gotten a lot of compliments on all of my purchases.
I don't usually write to let merchants know my feelings, but I'm so pleased with the quality and outcome of my server (a Christmas present to me!) as well as all my other purchases, I had to take the time to do so now. Thank you!
| ||Kathleen M|
|" I bought a corner bench...LOVED it. But had to return it as I couldn't find a pedestal table for it at any store.They took it back no questions asked. Their furniture is really top quality and their customer service is outstanding! Cheryl is the best. And the rest of the staff is very helpful and knowledgeable. "|
|" I was at your Canton store a few Sundays ago and I have to commend your staff on their customer service. MATT and CHERYL were very helpful and able to answer all of my questions. I would definitely shop there again. Keep up the good work! "|
| ||Laura B.|
|" Canton Store, We are so pleased with our new swing. We appreciate the attention and quality service that was addressed to our concerns. Thanks for standing by your product. Happily swinging in Weymouth, "|
|" I was recently looking for an owl house for my my husband and I received the most excellent help from Tanisha at the Yarmouth location. Though they did not have one at her store, she called two other locations, located one for me and had it transferred to her store. She called me to let me know one had been located, checked to see if I was still interested, and let me know when it would be arriving. She was wonderful and her helpful manner was very appreciated. "|