Frequently Asked Questions

Can I purchase online?

Purchases are available in our store, and we are able to ship merchandise nationwide to your home or business. Please see the individual item pages to add merchandise to your cart.

Do you offer local delivery?

We deliver to all states that we operate in. For more information, see our Locations & Directions section. See above for shipping.

Do you offer custom orders?

Our locally made Pine and Oak Bookcases are available in custom sizes. Visit your local Mill Store for details. For more information, see our Locations & Directions section.

What is your return policy on in-store purchases?

Our complete Return/Refund Policy can be found here.

Do you have a mailing list?

We can e-mail you when our new flyer is available to view online. Please note, Mill Stores will never share your e-mail address with any third party. For more information, see our Signup for Savings section.

Why Unfinished?

Greater value, variety, quality construction, and affordable price are only a few reasons that people turn to the Mill Stores for unfinished furniture. There are many, many more! For more information, see our Why Unfinished? section.

What shipping options do you offer?

Our current shipping options are as follows:  We will find the lowest shipping cost available and ship your order within 1-2 business days after receiving payment information.

What is your shipping time?

Typically, we ship all in-stock merchandise Monday thru Friday and are shipped out by the following business day. Allow up to 5 business days for standard shipping. If an item is not in stock, we will let you know and give you a time frame for expected delivery.

What do I do if an item I had shipped to me arrives damaged?

If any item breaks or is damaged during shipping, we will replace it at no extra cost. Please contact or call our corporate headquarters at 1-800-416-5759 to request a new piece. Please include your order information in the e-mail.

Can I return shipped merchandise?

For returns of any non-defective merchandise, shipping costs are nonrefundable and are the responsibility of the customer.

For details, please review our Return/Refund Policy which is located here.

Is financing available?

Financing is not currently available. See Sheds page for specific Shed financing details.

What size stools do I need?

We sell 24" and 30". The rule of thumb is that there are 12" between any seat and any top. For example, use 24" stools for a 36" countertop; use 30" stools for a 42" bar; use an 18" chair for a 30" table.

Are all chair heights the same?

Although the back height usually varies, the standard height of the seat is always 18". 

What type of wood is better?

No type of wood is better than another. It is your personal preference. For more information, see the About Our Wood section.

Do you offer volume discounts?

Feel free to contact us if you need a commercial quote. For more information, see our Contact Us section.

How do I know what size Cupola to buy for my Shed or Garage?

We sell five sizes: 12", 16", 20", 24", and 30".  Your first step is to measure the building. If your building is, for example, 12' x 16', then you go with a 16". The idea is to go with "an inch for every foot." You want to go with the larger length in this example 16' = 16". For more information, see our Cupolas section.

Do you have a Layaway Plan?

We do not currently offer a Layaway plan.